Services

Exelentafter Sale Services

Clients, startied from the moment they purchased Rimata, will be given assistance by our designated technicians and professional consultants. and will be supported with the most suitable and convenient solutions for any kind of problem.

The service to our respected clients involves a video/text or spot training – before and after the sale – on the machines as well as on the related software.

Installation

Upon the arrival of the machine, Rimata will place the machine on designated spot and integrate the assembly unit as soon as possible. Not until the machine is debugged to a regular and stable running status as required the installation is finished.

Breakdown maintenance

Instant technical support upon your demand. Simple issues would be through telephone or picture description. If not, our engineers will come to you and conduct maintenance and the fast delivery of replaced spare-part for free if needed.

Fast Delivery

The delivery time of our products is approximately 20-35 days after we have received the front money or letter of credit.

Training

If necessary, you can send your technicians to our company to get trained on the machines as well as on the related software. With free room and board.

1-year Warranty

We will freely replace any parts with quality problem under warranty, except quick-wear parts.

Instock Spare Parts

95 % of the spare parts is available in stock and well managed by ERP systems

We Offer Spare Parts

Rimata offers a full range of spare parts and accessories for a wide range of machines. The spare parts warehouse has over 40 000 items available at any time. They all meet the highest standards of quality and can be selected and ordered by consulting catalog. Our spare parts Department provides you with expert advice and dedication for the quickest possible delivery of your required parts.